Refund Policy

Last updated: January 2024

Order Cancellations

You may cancel your order for a full refund if:

• The order has not yet been prepared (typically within 5 minutes of ordering)
• You contact us immediately at +1-555-0100

Once food preparation has begun, we cannot offer a full refund but may provide a partial refund or credit at our discretion.

Refund Process

Approved refunds will be processed within 5-10 business days:

• Card payments will be refunded to the original payment method
• Please allow additional time for your bank to process the refund
• You will receive an email confirmation when the refund is processed

Quality Issues

If you are unsatisfied with the quality of your food or service:

• Please contact us within 24 hours of your order
• Provide your order number and description of the issue
• We may offer a replacement, refund, or credit

Reservation Cancellations

For event reservations and special dining experiences:

• Cancellations made 72+ hours in advance: Full refund
• Cancellations made 24-72 hours in advance: 50% refund
• Cancellations made less than 24 hours in advance: No refund

Contact Us

For refund requests or questions, contact us at:
Email: info@downtownbistro.com
Phone: +1-555-0100